Refund Policy

Payments are processed by a third-party payment provider acting as the Merchant of Record for all orders. This provider handles payment processing, invoicing, and tax compliance on behalf of SearchBrand (operated by Growth SpA, Tax ID 77.824.037-8, La Capitanía 80, office 108, Las Condes, Santiago, Chile).

For any refund or billing inquiries, please contact SearchBrand directly at hi@searchbrand.ai.

We offer a 30-day money-back guarantee from the date of your initial subscription purchase. If you are not satisfied with the Service during this period, you may request a full refund.

This guarantee applies exclusively to the first billing cycle of new subscriptions and is limited to one refund per customer.

To request a refund, you may:

• Contact us at hi@searchbrand.ai with your account email and reason for the request.

Refund requests must be submitted within the applicable refund period (30 calendar days from the initial purchase date).

You may cancel your subscription at any time from your account settings or by contacting our support team.

Upon cancellation:

• You will retain access to the Service until the end of your current billing period.
• No further charges will be applied after cancellation.
• No proportional refund will be issued for the remaining days of the current billing period, except within the 30-day guarantee window.

The following are not eligible for refund:

• Credits already consumed within the Platform.
• Billing periods that have already elapsed.
• Subscription renewals beyond the initial 30-day guarantee period.
• Accounts terminated due to violation of our Terms of Service.

Approved refunds are processed within 5 to 10 business days. The actual time for funds to appear in your account may vary depending on your payment method and financial institution.

Refunds will be issued to the original payment method used at the time of purchase.

If you have a billing concern, we encourage you to contact us first at hi@searchbrand.ai so we can resolve it directly.

Formal payment disputes and chargebacks are handled by our payment provider in accordance with applicable consumer protection laws.

For any questions regarding this Refund Policy, please contact us:

• Email: hi@searchbrand.ai
• Company: Growth SpA (RUT 77.824.037-8)
• Address: La Capitanía 80, office 108, Las Condes, Santiago, Chile

You may also refer to our Terms of Service and Privacy Policy for additional information.